How do I cancel my subscription?

Who can access the billing settings (and thus cancel) for your Simple Poll subscription depends on the plan you're on. We've included the difference below, but for most of our customers, if you set up the plan yourself or you're a Slack admin/owner you should be able to update the payment method.

If you're unsure what plan you're on this can be viewed here:

Small Business/Premium: The person who set up the plan i.e the Simple Poll billing manager & any Slack admin/owner can manage billing settings.

Manager, Director, Analyst: Only the person who set up that plan i.e the Simple Poll billing manager can manage billing settings.

To cancel your subscription:

Visit the Billing page in the dashboard:

Click on Cancel plan

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.