Where can I edit my billing settings?

Accessing the billing settings (and updating your payment method) for your Simple Poll subscription depends on the plan you're on. We've included the difference below, but for most of our customers, if you set up the plan yourself or you're a Slack admin/owner you should be able to update the payment method.

If you're unsure what plan you're on this can be viewed here: https://simplepoll.rocks/dashboard/my/billing/

Small Business Plan (legacy plan) or Premium Plan: The person who set up the plan i.e the Simple Poll billing manager & any Slack admin/owner can manage billing settings.

Manager Plan or Director Plan (legacy plans): Only the person who set up that plan i.e the Simple Poll billing manager can manage billing settings.

To edit your Billing Settings:

Head to the Billing dashboard via this link: https://simplepoll.rocks/dashboard/my/billing/

When you arrive at the billing dashboard, click on Manage billing.

From this billing dashboard you'll be able to:

  • Cancel your plan
  • Add a new payment method to replace an old or expired card
  • Update billing information such as your email or billing address or add a VAT ID
  • View and download your invoices

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